Website Privacy Policy
Effective Date: [MONTH DD, YYYY]
This policy explains what information we collect when you visit radianthealthforwomen.com (the "Site"), how we use it, and your choices. It applies only to the Site and our related communications. It does not describe how we handle your medical records. If you are a patient, our Notice of Privacy Practices explains how we protect your health information.
1. Please Do Not Send Medical Information Through This Site
The Site is for general information. Please do not submit medical or sensitive health details through the contact form, by regular email, or by text. These channels may not be secure. Patients should use our secure patient portal for clinical communication. If you have a medical emergency, call 911. Do not use this Site to seek urgent care.
2. Information We Collect
Information you give us. If you contact us, request a consultation, or book through the Site, we collect what you choose to provide, such as your name, email address, phone number, and message. [Edit to match your site: contact form / discovery-call request.]
Information collected automatically. When you visit, our website host and analytics tools may automatically collect technical information such as your IP address, browser and device type, pages viewed, time on the Site, referring website, and approximate location. [Keep only if true: We use Squarespace Analytics / Google Analytics for this purpose.] Because our services relate to health, the pages you visit may suggest a health-related interest. We do not use this information for advertising or sell it.
Information we do not collect through the Site. We do not intentionally collect medical records, health histories, or insurance information through the public Site.
3. Patient Portal, Scheduling, Calls, and Payments
The Site links to third-party services we use to serve patients, including our electronic health record and patient portal (Practice Better), our telephone and secure messaging platform (Spruce), and our payment processor (Stripe) [delete any not linked from the Site]. When you use those services you are leaving the Site, and information you provide there is handled under our Notice of Privacy Practices (for health information) and each provider's own terms and privacy policy (for their website technologies). Payment card details are collected and processed by our payment processor; we do not store full card numbers.
4. Text Messaging (SMS)
If you agree to receive text messages from us, we use your mobile number and consent record only to send the messages you requested, such as appointment reminders and scheduling or administrative notices. We do not sell, rent, or share mobile numbers or text-messaging consent with third parties for their marketing or promotional purposes. We may share them with our messaging platform and service providers only as needed to deliver messages and as required by law.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Text messages are not a secure channel; we will not send detailed medical information by text, and you should not send it to us that way. Consent to text messages is not required to receive care.
5. Cookies and Similar Technologies
The Site uses cookies and similar technologies, including those provided by Squarespace, to operate and secure the Site, remember preferences, and measure traffic. You can block or delete cookies in your browser settings, though some features may not work. [If you use Google Analytics or any other third-party tracking tool, list it here.]
Your browser may offer a "Do Not Track" or Global Privacy Control setting. We honor these where our tools support them, but the Site may not respond to every such signal.
6. How We Use Information
We use Site information to respond to inquiries and requests; schedule consultations; operate, maintain, and improve the Site; understand how it is used; protect the Site and our practice from fraud and misuse; and comply with legal obligations. We do not sell personal information or use it for third-party advertising.
7. How We Share Information
We share information only with:
Service providers that help us operate the Site and respond to inquiries, such as Squarespace (hosting), [email provider], [scheduling platform], and analytics providers, which may use it only to serve us
Authorities or other parties when required by law, subpoena, or court order, or to protect rights, safety, or security
Others with your permission
A successor, if the practice is sold or transferred
8. Third-Party Websites
The Site links to other websites, such as Instagram. We do not control those sites and are not responsible for their content or privacy practices. Please do not send us private health information through social media messaging.
9. Security and Retention
We use reasonable administrative, technical, and physical safeguards for information collected through the Site. However, no website or electronic transmission is completely secure, and we cannot guarantee security.
We keep inquiry information only as long as needed to respond and for legitimate business, legal, or recordkeeping purposes. If you become a patient, your information is then maintained in your medical record under our Notice of Privacy Practices and applicable record-retention laws.
10. Your Choices
You may ask us to access, correct, or delete the personal information you submitted through the Site, or to stop contacting you by email or text, by contacting us below. We will honor reasonable requests, subject to legal and recordkeeping obligations. Medical record requests are governed by our Notice of Privacy Practices.
11. Children
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.
12. Changes to This Policy
We may update this policy from time to time. The effective date above shows when it was last revised. Continued use of the Site after a change means the updated policy applies.
13. Contact Us
Radiant Health for Women Attn: Kari Waddell, Privacy Officer [Street Address, Boulder, CO ZIP] [PHONE] | [EMAIL]
Last updated: [MONTH DD, YYYY]